HCGExtreme.com
Complaint 105725 Details

ON AUGUST 6,2011 I PURCHASED THIS PRODUCT VIA E-MAIL. I RECEIVED THE FIRST OF TWO BOTTLES ABOUT TWO WEEKS LATER. I RECEIVED A SECOND BOTTLE ABOUT TWO MONTHS LATER AND WAS BILL ACCORDINGLY. I CALLED TO CANCEL THE STANDING ORDER AND RECEIVED ONLY A RECORDING AND LEFT A VOICE MAIL. ABOUT A WEEK LATER I RECEIVED A PHONE CALL FROM A FEMALE FROM HCGXTREME. I EXPLAINED TO HER THAT I WANTED TO CANCEL MY STANDING ORDER AS PER AGREEMENT. SHE ADVISED ME THAT I NEEDED TO CALL AGAIN AND REQUEST A SUPERVISOR. I CALLED BACK AND COULD ONLY REACH AN ANSWERING MACHINE. I LEFT SEVERAL VOICE MESSAGES REPEATING THAT I WANTED TO CANCEL MY FUTURE ORDERS.
SINCE THEN I HAVE NOT RECEIVED ANY PRODUCT BUT HAVE BEEN CHARGED FOR THE PRODUCT EACH MONTH SINCE THEN. I ACTUALLY ONLY FOUND OUT ABOUT THE CHARGES BY ACCIDENT. MY OWN FAULT. I DID NOT CHECK MY BANK STATEMENTS CLOSE ENOUGH. THIS MONTH I FOUND A CHARGE THAT I DID NOT RECOGNIZE. I FOUND A CHARGE FOR $99.90 FROM A NEW COMPANY THAT I DID NOT AUTHORIZE BUT RECOGNIZED THE AMOUNT. I THEN BACK TRACKED MONTH BY MONTH ALL OF MY BANK CHARGES AND FOUND THE SAME AMOUNT CHARGED EACH MONTH FROM HCG XTREME FOR $99.99, OR DROPSMAXBOOST FOR $99.90

THIS MONTH THE CHARGE IS CALLED ELITE BEAUTY FOR $99.90. IT WAS THIS LAST UNKNOWN CHARGE THAT SENT UP FLAGS TO MY ATTENTION. I CHECKED WITH MY BANK THIS MORNING TO VERIFY MY SUSPICIONS AND THE LAST CHARGE WAS FROM AN UNAUTHORIZED PURCHASE. CHARGES SINCE LAST YEAR WERE ACTUALLY AUTHORIZED EVEN AFTER I CANCELED OR THOUGHT I HAD SUCCEEDED IN CANCELING MY ORDER. I FINALLY CANCELED MY DEBIT/CREDIT CARD TODAY TO STOP FURTHER UNAUTHORIZED DEBITS FROM MY BANK ACCOUNT.