CrispDeals.com
Complaint 1056 Details

I had placed an order for replacement speakers for my Ampeg bass (guitar) cabinet. They had a decent price on their item so I ordered 4 speakers. On 06/08/11 I sold the cabinet I was to install the new speakers into. I called 3 times and emailed them once to stop the order that week, but they were not in the 'office' and on some 'vacation' or 'holiday', (The whole business?) and they wouldn't be back until Friday to resume shipping items placed that week. Assuming that they recieved the voicemails and email I waited to hear back from them. Never happened. Monday 06/13/11 I called again to say not to ship my items and to cancel the complete order, being I recieved an email stating they had the order packed and waiting for UPS pick up on Tuesday. The guy was rude and arrogant. Said that it went out on Friday and I should get the package on Wednesday. I told him I don't have the cabinet anymore and I'm not willing to pay $60.52 for shipping of a 40 pound box. He said it takes 48 hours to get into the system to let the guyer know that the item has shipped. Once again I told him to call UPS and cancel the order and have the package returned to their warehouse (or basement, garage...or whatever). He said I got a great deal on the speakers and to turn around and sell them on eBay. There are a million of these on eBay and I don't want the overhead since I am out of a job currently. I once again called him back 2 days later when the package never showed up and I noticed a UPS intercept on the packages. I told him to cancel the order since the one he sent to me was the wrong product and had to go to North Carolina instead on Minnesota. He said the new package would be here on Monday June 20th (which it did), but it wasnt shipped until June 15th, FIVE DAYS AFTER I TOLD THEM TO CANCEL THE ORDER FOR THE THIRD TIME! They guy again a;ll arrogant said he hates to lose customers respect. WHAT?!?!? Fix the problem, idiot, and you wouldn't have that problem! After running numbers through the websites, USPS wouldve charge $28 to ship a 40 pound box and UPS would charge $31. Where did they get $60.52 for a shipping cost when they said they don't make money off of it in the first place? SCAM!!!!! They wouldn't even allow me to return the item with a rejected package. They told me I'd have to pay the return shipping which in total would be over $100 I wouldve lost...just because they bait and switch their customers with their false rules. Never again!