Company Details

PC Tools

  • PC Tools logo
  • PC Tools Summary

    On 05/14/2013 Scambook mailed PC Tools a letter, via First Class Mail, to 301 Ellis Street
    Mountain View, CA 94043 informing them of complaint(s). We are currently waiting for a reply on .

    Information about PC Tools was first submitted to Scambook on Sep 10, 2011. Since then the page has accumulated 194 consumer complaints. On average users reported $98.82 of damages. Scambook's investigation team reached out to this company a total of 9 times, Scambook Investigators last contacted them on May 14, 2013.

  • Company Information

  • Address:
    • 301 Ellis Street
    • Mountain View CA 94043
  • Website:
  • Phone:(800) 764-5783, (650) 527-8000
  • Additional Employees:
    • Randy Fong Senior Support Customer Service
  • Outdated Info? Add company information suggestion

Company Rating


Company Statistics

  • Complaints Unresolved
    194
  • Unresolved Reported Damage $19,170.22
 
 

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Recent Activity

  • Jennifer
  • Posted on 5/14/2013
  • On 05/14/2013 Scambook mailed PC Tools a letter, via First Class Mail, to 301 Ellis Street
    Mountain View, CA 94043 informing them of complaint(s). We are currently waiting for a reply.

  • Kevin
  • Posted by Scambook Investigator Kevin on 5/9/2013
  • I called PC Tools at 800-764-5783 on 5/9/2013. I spoke with a supervisor named Roger. I alerted Roger to PC Tools' public profile and consumer complaints that have been posted to Scambook. Roger then took down my contact information to pass off to their Social Media Department and have to someone give me a call back. I await their response.

  • Kevin
  • Posted by Scambook Investigator Kevin on 5/2/2013
  • I called PC Tools at 800-764-5783 on 5/2/2013. After being on hold for several minutes, I disconnected the call. However, I did send an email to domains@symantec.com. I alerted them to their public profile and consumer complaints that have been posted to Scambook. I await their response.

  • Scambook
  • Posted on 4/24/2013
  • Company contact information was updated.

  • Kristina
  • Posted by Scambook Investigator Kristina on 4/4/2013
  • On 4/4/2013 at 8:30 AM PST I dialed (650) 527-8000 to contact PC Tools. I spoke to a customer service representative named Vince. I fully informed Vince of PC Tool's posted consumer complaints and public business profile on Scambook. Vince provided me with a fax number for the CEO Steve Bennett (650) 429-9009 where they receive complaints and inquiries.

  • Raymond
  • Posted by Scambook Investigator Raymond on 3/25/2013
  • March 25th, 2013 - 7:08 p.m. PST

    Scambook forwarded information to PC Tools, regarding user submitted information on Scambook. Contact information has been included to assist any decision maker at PC Tools in resolving the posted complaints, if they wish to provide any kind of customer service to their consumers.

  • Kevin
  • Posted by Scambook Investigator Kevin on 11/15/2012
  • I called PC Tools at 800-764-5783 on 11/15/2012. I asked to speak to a supervisor but none was available. I asked for corporate contact information but the customer service rep informed me they were a third party call center with no such information. She advised me to send a letter to their corporate office.

  • Brian
  • Posted by Scambook Investigator Brian on 10/10/2012
  • I contacted PC Tools at 9:58am PST by dialing (800) 764-5783 and spoke with Michelle in customer support. I informed Michelle about the public profile for PC Tools on Scambook. Michelle said she would escalate my call and have a supervisor contact me within the next 24-48 hours. I left my contact information and I am currently waiting for a response.

  • ShanaT
  • Posted on 10/4/2012
  • On 10/04/2012 Scambook mailed Registry Mechanic PC Tools a letter, via First Class Mail, to 350 Ellis Street
    Mountain View, CA 94043 informing them of complaint(s). We are currently waiting for a reply.

  • Brian
  • Posted by Scambook Investigator Brian on 8/31/2012
  • Attempted to call PC Tools by dialing (800) 764-5783 at 1:00pm PST. No one from PC Tools could be reached.

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