Company Details

MagicJack Phone Company

  • MagicJack Phone Company logo
  • MagicJack Phone Company Summary

    .
    4/18/13 after many MANY attempts to contact this company there has been no forward progress towards addressing the complaints. Scambook will continue to reach out and will update as the investigation continues and more information becomes available.

    Information about MagicJack Phone Company was first submitted to Scambook on Jan 25, 2013. Since then the page has accumulated 124 consumer complaints. On average users reported $8210.83 of damages. Scambook's investigation team reached out to this company a total of 20 times, Scambook Investigators last contacted them on Apr 18, 2013.

  • Company Information

  • Address:
    • PO Box 6846
    • West Palm Beach FL 33405
  • Website:
  • Phone:(888)-230-0060, (561)-594-2140, (561)-586-3380, (561) 594-2140, 561 594 9925
  • Additional Employees:
    • Peter Russo CFO
    • Dan Borislow CEO
    • Michael Shippey
    • Customer Service Manager
  • Outdated Info? Add company information suggestion

Company Rating


Company Statistics

  • Complaints Unresolved
    124
  • Unresolved Reported Damage $1,026,324.36
 
 

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Recent Activity

  • Ryan
  • Posted by Scambook Investigator Ryan on 4/18/2013
  • 4/18/13 after many MANY attempts to contact this company there has been no forward progress towards addressing the complaints. Scambook will continue to reach out and will update as the investigation continues and more information becomes available.

  • Ryan
  • Ryan
  • Posted by Scambook Investigator Ryan on 3/28/2013
  • 3/28/13 at 11:18 AM PST an email was sent to MagicJack Phone Company at [email protected], [email protected], [email protected], [email protected], [email protected] to follow up with them. There has still not been any action from the company to address the complaints and they have not yet contacted Scambook to discuss resolution options. Scambook will continue to reach out and will update as the investigation continues!

  • Ryan
  • Posted by Scambook Investigator Ryan on 3/25/2013
  • 3/25/13 at 3:16 PM PST This company has not responded to any of the calls, emails or letters we have sent to them. I have reached out numerous times and received no contact back and there has been no effort on their part to address the complaint posted. I will continue to reach out and will update as more information becomes available.

  • Ryan
  • Posted by Scambook Investigator Ryan on 3/22/2013
  • 3/22/13 at 8:44 AM PST. This profile will be update 3/25/13 to allow enough time for them to receive the letter we sent 3/19/13. I will follow up and update as more information becomes available.

  • Ryan
  • Posted by Scambook Investigator Ryan on 3/19/2013
  • 3/19/13 at 11:20 AM PST I chatted with a rep from MagicJack and informed her of the 108 complaints filed against them. I was told that in order to address the complaints we will need to mail a letter via US mail to them at PO Box 6846

    West Palm Beach, West Palm Beach, FL 33405 US which we did 3/19/13. I will continue to follow up and will update as the investigation continues.

  • Jennifer
  • Posted on 3/19/2013
  • On 03/19/2013 Scambook mailed MagicJack Phone company a letter, via First Class Mail, to PO Box 6846
    West Palm Beach, FL 33405 informing them of complaint(s). We are currently waiting for a reply.

  • Jennifer
  • Posted on 3/19/2013
  • On 03/19/2013 Scambook mailed MagicJack Phone company a letter, via First Class Mail, to PO Box 6846
    West Palm Beach, FL 33405 informing them of complaint(s). We are currently waiting for a reply.

  • Scambook
  • Posted on 3/19/2013
  • Company contact information was updated.

  • Ryan
  • Posted by Scambook Investigator Ryan on 3/15/2013
  • 3:20 PM PST at 3/15/13 I chatted with Kyle at MagicJack via their live chat function. Our chat reference number was LTK554095061837X. Again, they took my contact information and said they would get in touch with me so we can begin addressing the complaints. I will continue to follow up and will update as the investigation continues.

  • Ryan
  • Posted by Scambook Investigator Ryan on 3/11/2013
  • 3/11/13 at 8:55 AM PST I emailed Magic Jack at [email protected] because I have not reached out to this email before. I informed them of the 106 complaints posted about them, the damages reported and let them know how to contact me to either resolve or dispute the complaints. I will continue to follow up and will update as the investigation continues and more information becomes available.

  • Scambook
  • Posted on 3/11/2013
  • Company contact information was updated.

  • Ryan
  • Posted by Scambook Investigator Ryan on 3/4/2013
  • 0304/13 at 3:49 pm PST I contacted MagicJack via the parent company's (http://www.vocaltec.com) online email submission form located here: http://www.vocaltec.com/question.cfm to inform them of the 105 complaints filed against them the damages reported and let them know how to contact me to either resolve or dispute the complaints. I will continues to follow up and update as the investigation continues and more information becomes available.

  • Ryan
  • Posted by Scambook Investigator Ryan on 3/1/2013
  • 3/1/13 11:33am PST I emailed MagicJack Phone company using email addresses [email protected], [email protected], [email protected], [email protected], to follow up on the past live chat conversations I've had with this company. I emailed them to inform them of the 104 complaints filed against them, the damages reported and let them know how to contact me directly to begin addressing the complaints. I also informed them of the escalation process and what that entails should they choose to not contact me back to address the complaints. I will continue to follow up and will update with any new information as the investigation continues.

  • Ryan
  • Posted by Scambook Investigator Ryan on 3/1/2013
  • 3/1/13 11:33am PST I emailed MagicJack Phone company using email addresses [email protected], [email protected], [email protected], [email protected], to follow up on the past live chat conversations I've had with this company. I emailed them to inform them of the 104 complaints filed against them, the damages reported and let them know how to contact me directly to begin addressing the complaints. I also informed them of the escalation process and what that entails should they choose to not contact me back to address the complaints. I will continue to follow up and will update with any new information as the investigation continues.

  • Ryan
  • Posted by Scambook Investigator Ryan on 3/1/2013
  • 2/28/13 at 8:42 I chatted with a rep named Jeremy via their live chat portal with chat ref# LTK554093945895X. We discussed the escalation process, I informed him I will be referring this to our legal team and he informed me of the next steps after that. Our legal team will follow up and update as the investigation continues.

  • Ryan
  • Posted by Scambook Investigator Ryan on 2/26/2013
  • 2/25/13 I chatted with Terrence via the live chat portal on MagicJack's website. This matter has been referred to the legal dept at scambook.com for escalation.

  • Scambook
  • Posted on 2/26/2013
  • Company contact information was updated.

  • Ryan
  • Posted by Scambook Investigator Ryan on 2/21/2013
  • 2/21/13 I called MagicJack at (561) 594-2140 and once again was told to use their live chat support. I did that and asked to be escalated to a manager. I spoke with Kyle who stated they have escalated the inquiry and will have one of his upper management members get back in touch with me by 2/28/13. The chat ID is LTK554093221081X. I will follow up and update as the investigation continues.

  • Jennifer
  • Posted by Scambook Investigator Jennifer on 2/19/2013
  • On 02/19/2013 Scambook mailed MagicJack Phone company a letter, via First Class Mail, to 5700 Georgia Avenue
    West Palm Beach, FL 33405 informing them of complaint(s). We are currently waiting for a reply.

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