Company Details

iTok

  • iTok logo
  • iTok Summary

    iTok received their 25th complaint on .

    Information about iTok was first submitted to Scambook on Aug 31, 2013. Since then the page has accumulated 37 consumer complaints. On average users reported $286.85 of damages. Scambook's investigation team reached out to this company a total of 3 times, Scambook Investigators last contacted them on Feb 04, 2013.

  • Company Information

  • Address:
    • 3400 N Ashton Blvd
    • Lehi UT 84043
  • Website:
  • Phone:(866) 515-4865
  • Additional Employees: No known Employees
  • Outdated Info? Add company information suggestion

Company Rating


Company Statistics

  • Complaints Unresolved
    37
  • Unresolved Reported Damage $10,613.51
 
 

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Recent Comments From Company Reports ▼

  • iTok Complaint 192749 for $3,500.00
  • Corey
  • Corey SBID #06030921e8
  • Posted 12/20/2014
  • Hi SamAxe, This is Corey Davis with iTOK. I appreciate your enthusiasm and look forward to talking with you. Let me share a few things about iTOK that may help you. First, iTOK is a leading technology services & support company for consumers & small businesses with headquarters in Lehi, Utah. iTOK is one of the top 15 fastest growing companies in Utah and has been for the past 3 years. If you are ever in Lehi, Utah, we would love to give you a tour of iTOK where our U.S. based tech experts do an amazing job each and every day helping thousands and thousands of customers with their computer and technology problems. We have hundreds of thousands of customers throughout the United States and worldwide. If you have had any problems with iTOK, I would love to talk with you. Feel free to give me a call or post your and I will call you. I read dozens and dozens of success stories each day praising iTOK and its tech experts for what they’ve done…using words like “helpful”, “knowledgeable”, “professional”, “patient”, “efficient”, “friendly”. iTOK has been around since 2004 and we are truly committed to providing amazing support to each iTOK customer.

    Warm Regards,

    Corey Davis
    Vice President of Marketing
    iTOK, Inc.
    3400 N. Ashton Blvd
    Lehi, Utah 84043
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  • iTok Complaint 7143 for $518.00
  • iTOK
  • iTOK SBID #06030921e8
  • Posted 07/30/2014
  • Thank you for sharing your concerns. We would love to work with you and do everything we can to make sure you are happy with iTOK. We have helped hundreds of thousands of customers and record every customer call to assure we provide the best service and support possible. If there were misunderstandings with the tools we use to help protect your computer from infections or data loss or if there was confusion with the cost of services or billing, we would be happy to help you. Simply call us at 1-866-515-4865. We are here to help you 7am-7pm MDT, Monday through Friday and 9am-4pm MST on Saturdays.

    We look forward to talking with you.

    Sincerely,

    Randy B.
    Customer Support Manager
    iTOK.NET
    [email protected]
    1-866-515-4865
  • Was this helpful?
  • iTok Complaint 138957 for $99.99
  • iTOK
  • iTOK SBID #06030921e8
  • Posted 07/30/2014
  • Thank you for sharing your concerns. We would love to work with you and do everything we can to make sure you are happy with iTOK. We have helped hundreds of thousands of customers and record every customer call to assure we provide the best service and support possible. If there were misunderstandings with the tools we use to help protect your computer from infections or data loss or if there was confusion with the cost of services or billing, we would be happy to help you. Simply call us at 1-866-515-4865. We are here to help you 7am-7pm MDT, Monday through Friday and 9am-4pm MST on Saturdays.

    We look forward to talking with you.

    Sincerely,

    Randy B.
    Customer Support Manager
    iTOK.NET
    [email protected]
    1-866-515-4865
  • Was this helpful?
  • iTok Complaint 125240 for $129.97
  • iTOK
  • iTOK SBID #06030921e8
  • Posted 06/13/2014
  • jamesfray,

    I apologize for the misunderstanding, please feel free to reach out to me so that we can resolve this situation. I can't imagine that we would take advantage of someone like this or refuse to cancel an account if it was requested My email address is below, if I am not in the office I will forward it to one of my reps to research and make sure this is handled professionally and properly.

    [email protected]
    Customer Service Manager
  • Was this helpful?
  • ITOK INC Complaint 225754 for $149.97
  • April
  • April SBID #06030921e8
  • Posted 04/03/2013
  • Hi, JoAnn.

    My name is April. I work for iTOK and let me first say that I am truly sorry you had this issue with your computer. I can only imagine how upsetting it would be to not be able to use, or even turn on, your computer. On top of that, it sounds like you had some difficulty when you tried to call in and get help. We use our computers so much these days so even the smallest issues can be very frustrating –even on our end sometimes.

    According to our records, you were experiencing some email problems before contacting us and we were able to fix it. Everything was working fine until the next day when you weren’t able to turn your computer on. Our techs thought perhaps there was a hardware issue –something wrong with one of the cords. It looks like we ended up canceling your membership per your request and didn’t get a chance to work on the new issue with you.

    I can assure you that our number one priority is your satisfaction. We are proud to say that the hard work we put into helping our customers tackle their computer issues has earned us an A+ rating from the Better Business Bureau. We would still love to help you tackle this issue. If you need help with this or any other computer problem, please call us at (866) 515 – 4865 or you can email me directly at [email protected] and I can you pointed in the right direction.

    Regards,
    April
  • Was this helpful?
  • iTok Complaint 223734 for $420.00
  • April
  • April SBID #06030921e8
  • Posted 03/28/2013
  • Hi Sue,

    My name is April and I work for iTOK. In looking through the record of your call with us, I can see that you spent quite a while talking to one of our techs in an effort to resolve your issue. I can understand how frustrating it is to feel like after all of that work, your problem still isn't fixed, so I’m sorry you feel this way. At iTOK we want to make sure our member’s computer issues are heard and taken care of, no matter how long it takes. In fact, we have several 5 star ratings on Yelp that speak to the fact that we're willing to spend as long as it takes in order to get your problem fixed. We want you to experience that same level of satisfaction when you work with us.

    On the day you contacted us, it looks like we removed the infections on your computer and the email issue was resolved, but if the problem has returned we will gladly re-open the case and figure out what is going on. To get started, why don't you give us a call at 866-515-4865 and ask to speak to me and I'll get you pointed in the right direction. In the meantime, feel free email me directly at the address below with any other feedback or concerns. I’m sure if we work together we can get this straightened out.

    Thanks!
    [email protected]
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