Company Details

Genie Bra

  • Genie Bra logo
  • Genie Bra Summary

    .
    On 06/03/13 I contacted Genie Bra via email to [email protected],
    [email protected], [email protected] informing Genie Bra of their public Scambook profile and posted complaint along with all of my contact information, if Genie Bra wishes to offer any level of customer service regarding the complaint.

    Information about Genie Bra was first submitted to Scambook on Sep 12, 2013. Since then the page has accumulated 220 consumer complaints. On average users reported $93.72 of damages. Scambook's investigation team reached out to this company a total of 7 times, Scambook Investigators last contacted them on Jun 03, 2013.

  • Company Information

  • Address:
    • 500 Returns Road
    • Wallingford CT 06495
  • Website:
  • Phone:(973) 287-5154
  • Additional Employees:
    • Jeff M. Customer Service Supervisor
    • Brandon B. Customer Service Supervisor
  • Outdated Info? Add company information suggestion

Company Rating


Company Statistics

  • Complaints Unresolved
    220
  • Unresolved Reported Damage $20,618.71
 
 

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Recent Comments From Company Reports ▼

  • Genie Bra Complaint 44182 for $137.96
  • Aleshia
  • Aleshia SBID #e81e001ae4
  • Posted 12/06/2013
  • this is my recipt from genie bra....it does not include the C.O.D price.

    QTY ITEM
    DESCRIPTION
    UNIT PRICE
    POSTAGE
    AMOUNT

    1
    A21NPLBG
    SEAMLESS BRA L BUY 3 GET 3 FREE
    59.99
    25.98
    59.99
    1
    SURCHARGE
    NONCONTIGUOUS S/H SURCHARGE

    12.00
    .00

    Shipping and Handling

    37.98



    Tax

    .00



    Total This Payment

    97.97

    This product will appear on your credit card statement as TRI*Seamless Bra

    GENIE BRA - What all women wish for !!!

    For Customer Care, please call 1-973-287-5154, Monday - Friday, 9 AM to 8 PM EST and Saturday - Sunday, 9 AM to 5 PM EST.

    For most commonly asked questions or the latest information on Genie Bra, please visit us at www.geniebra.com

    IMPORTANT NOTICE: Return Authorization Required! If for any reason you should decide to return your order, we do require that you obtain a Return Authorization Number (RA#). This will assure that your return is handled in the most efficient manner. Simply contact Customer Care for your number! Thanks again! Please see info below for detailed return instructions.



    Label For Returning Merchandise



    Return Reason Code:_____________________________

    Return Request: Circle one: Exchange Credit

    Required RA #: _________________________________














    To:


    GENIE BRA

    500 RETURNS ROAD

    WALLINGFORD, CT 06495







    Return Authorization Procedures

    We pride ourselves in providing the best in products and services. In the event that you want to return your order, simply follow the instructions below and we will take care of you!

    1.
    Please contact our Customer service Department with the order number at the top of this invoice in order to receive a Return Authorization.
    2.
    In order to ensure that your Package arrives to us securely, please pack the item in the original packaging and remember to include all accessories, parts and pieces. If the original packing is unusable, use a suitable replacement.

    3.
    For your convenience a return label has been provided above. The RA#, reason for return, and whether you want to receive a refund, less shipping and handling or replacement must be completed in the space provided. If you are using your original packaging, please cover the original shipping label with this label. If you are not using original packaging, please securely adhere the label to the suitable packaging.




    Return Reason Codes

    02
    Defective-damaged or non-operational

    03
    Wrong Item shipped

    04
    No Longer Wanted

    05
    Did Not Order

    08
    Wrong Size or Color

    09
    Other

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  • Genie Bra Complaint 25869 for $85.97
  • Aleshia
  • Aleshia SBID #e81e001ae4
  • Posted 12/06/2013
  • The Same thing happened to me! I live in Canada and they charged me 59.99 for 6 bras and 25.98 for Processing and Handling and another 12.00 for Non-Continental shipping surcharge, and when I received my package from UPS there was and additional C.O.D of 39.99 so in total my order was 137.96...USD. When I continued to process my shippment they DO NOT show you the full price of the shipping and handling charges until you press accept! if I knew i would have been charged almost 80 dollars in shipping I would have never bought it! I am completly unsatisfied with GENIE BRA and be sure that I will be posting this on every site I can find including Facebook, Myspace, Twitter etc!!! Fraud Company!!!
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