Company Details
WiMacTel, Inc.
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WiMacTel, Inc. Summary
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Scambook update:
No recent developments.Information about WiMacTel, Inc. was first submitted to Scambook on May 08, 2014. Since then the page has accumulated 246 consumer complaints. On average users reported $4278.53 of damages. Scambook's investigation team reached out to this company a total of 6 times, Scambook Investigators last contacted them on May 13, 2013.
Company Information
- Address:
- 7003 5 St SE
- Calgary
- Calgary AB T2H 2G2
- Website:http://www.wimactel.com
- http://www.quortech.com
- Phone:(888) 476-0881, (800) 820-4680
- Email:
- Additional Employees:
- James MacKenzie Owner
- Outdated Info? Add company information suggestion
- This Company Page started on May 8th, 2014.
- Is This Your Business?
Company Rating
Company Statistics
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Complaints Unresolved
246
- Unresolved Reported Damage $1,061,014.09
- Resolutions to Date 14
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If all of your costs add an additional $19.20 for a single call, how come I can buy something at McDonalds for $5 and use a credit card and they are some how able to make a profit off of that and don't need an additional $20 to process the transaction.
Most consumers do not understand and appreciate the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls are more expensive due to the numerous expenses associated with them, such as:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business.
WiMacTel does not post our calling rates on pay telephones due to space limitations. With calls to locations worldwide; automated versus live operator processing; and, various billing methods, there is no room to display all of the resulting rates. To help consumers make an informed decision, WiMacTel does make available the option to obtain a rate quote.
It is WiMacTel’s desire to make certain that every consumer who uses our service is satisfied. You indicated that you were offered a 35% refund which would indicate you have talked with WiMacTel's Customer Service. We are always responsive to consumer inquiries and strive to address and resolve any consumer concerns, so I highly recommend you contact our Customer Service Center again and express your ongoing concern.
Thank you!
Gary
Most consumers do not understand and appreciate the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls are more expensive due to the numerous expenses associated with them, such as:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business.
WiMacTel does not post our calling rates on pay telephones due to space limitations. With calls to locations worldwide; automated versus live operator processing; and, various billing methods, there is no room to display all of the resulting rates. To help consumers make an informed decision, WiMacTel does make available the option to obtain a rate quote.
It is WiMacTel’s desire to make certain that every consumer who uses our service is satisfied. To that end, consumers can reach WiMacTel at our customer service number 888-476-0881 or e-mail us at [email protected]; this information is also provided on our website, www.wimactel.com. We are always responsive to consumer inquiries and strive to address and resolve any consumer concerns; I encourage you to please contact us.
WiMacTel is an operator services provider. Consumers are able to contact us for any issues by calling Customer Service at 888-476-0881, or e-mailing us at [email protected]; this information is posted on our website www.wimactel.com.
Most consumers do not understand and appreciate the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls are more expensive due to the numerous expenses associated with them, such as:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business.
WiMacTel does not post our calling rates on pay telephones due to space limitations. With calls to locations worldwide; automated versus live operator processing; and, various billing methods, there is no room to display all of the resulting rates. To help consumers make an informed decision, WiMacTel does make available the option to obtain a rate quote.
It is WiMacTel’s desire to make certain that every consumer who uses our service is satisfied. To that end, consumers can reach WiMacTel at our customer service number 888-476-0881 or e-mail us at [email protected]; this information is also provided on our website, www.wimactel.com. We are always responsive to consumer inquiries and strive to address and resolve any consumer concerns. Thank you!
The operator assistance was only required after we were discovered the amount you charged. The call itself was made with no operator assistance. The option to request a quote is purposefully left to the end of the selections offered, knowing most users will never get that deep in the selections list before choosing the number of their option. This avoids people even knowing they had an option to get a quote.
Credit card and bad debt costs are costs of doing business and unless your running a real shady operation, this should be costing you less than 3 or 4% of your revenues. Your excuses for not posting rates ring empty as a poor cover for your true intention to sneak a charge past an unsuspecting customer.
Your attempt here to legitimize your deceptive practices is further evidence that you are aware that you are purposefully attempting to dupe customers and think you can justify your actions. You should acknowledge your guilt.
Most consumers do not understand and appreciate the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls are more expensive due to the numerous expenses associated with them, such as:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business.
WiMacTel does not post our calling rates on pay telephones due to space limitations. With calls to locations worldwide; automated versus live operator processing; and, various billing methods, there is no room to display all of the resulting rates. To help consumers make an informed decision, WiMacTel does make available the option to obtain a rate quote.
It is WiMacTel’s desire to make certain that every consumer who uses our service is satisfied. To that end, consumers can reach WiMacTel at our customer service number 888-476-0881 or e-mail us at [email protected]; this information is also provided on our website, www.wimactel.com. We are always responsive to consumer inquiries and strive to address and resolve any consumer concerns.