Company Details

Lush Illumination

  • Lush Illumination logo
  • Lush Illumination Summary

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    Information about Lush Illumination was first submitted to Scambook on Mar 14, 2014. Since then the page has accumulated 103 consumer complaints. On average users reported $190.24 of damages. Scambook's investigation team reached out to this company a total of 5 times, Scambook Investigators last contacted them on Oct 26, 2012.

  • Company Information

  • Address:
    • P.O. Box 2999
    • Riverton UT 84065
  • Website:
  • Phone:(888) 239-1370
  • Additional Employees: No known Employees
  • Outdated Info? Add company information suggestion

Company Rating


Company Statistics

  • Complaints Unresolved
    103
  • Unresolved Reported Damage $19,609.90
 
 

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Recent Comments From Company Reports ▼

  • Lush Illumination Complaint 160660 for $99.00
  • Linda
  • Linda SBID #5426133f18
  • Posted 12/12/2014
  • Hi James, I had similar issues as you over lush illumination. they kept charging my card without my permission and I only ever received one product. I was able to call them using the number that showed up next to the charges on my statement. once I told them that I hadn't received product, they were very helpful with issuing refunds and even sent me an email that said I was cancelled. I saw the refunds posted online within 3 days. the girl I talked to was very apologetic and it sounds like they deal with these situations alot. their number is 8882391370. the first few times I called I got a voicemail machine but I called back in their business hours and got an answer. hope this helps and good luck to you!
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  • Lush Illumination Complaint 165814 for $82.00
  • Eileen
  • Eileen SBID #fe2993a751
  • Posted 11/19/2014
  • Hi I wrote I'm November but can no longer see my message I had ordered a free sample of Dead Sea kit then tried to cancel I started getting money taken out my account I reported this to my bank .however 99.99 was taken from the credit card from lush Wilmington de 888-239-1370 I cannot get in touch can anyone tell me if those companies both scam people together as I have no need to order from lush thank you please someone help me I cannot afford this coming out my account Eileen Wynne (Personal Information Removed)
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  • Lush Illumination Complaint 160660 for $99.00
  • James
  • James SBID #57eb949794
  • Posted 11/13/2014
  • The cost of the damages has now increased, as Lush Illuminations continues to take money from my Credit Card! Along with emailing this company to cancel any future payments from my card, I have contacted Credit Card company, and I'm in the process of signing a declaration. Still the overall cost of damages increases, a massive $7,000 in 6 weeks, yet nothing being done, its pathetic!
  • Was this helpful?
  • Lush Illumination Complaint 162081 for $182.69
  • Flipflopper
  • Flipflopper SBID #9d76056791
  • Posted 09/30/2014
  • I have had money taken from my bank account by lush illumination in USA for three months running and I have made numerous attempts to contact the UK telephone number but it is never answered any time of day or night. I emailed reliable customer services asking to cancel this as I never received any product. I got a reply saying that I had to verify the cancellation by phone to the UK number. I am now over £120 out of pocket and have had to cancel my card at the bank so that they cannot take any more money. Beware ladies,this looks like a good offer for a sample but the 15ml bottle of lush illumination cost about £50 and you don't receive it.
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  • Lush Illuminating Complaint 163998 for $182.69
  • Marcia
  • Marcia SBID #ae1c2cd0f1
  • Posted 01/09/2013
  • Very interesting that when you go to Lush Illumination web site and click on the refund form page, you can neithe fill out the form, print the form, or save it and then print it. What a scam! They take your money, keep your money, and don't give you any way to request a refund. A ripoff to say the least!!!!!!!!!!!!!!!!!!!!!!!
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