Company Details

DermaPure

  • DermaPure logo

  • DermaPure Summary

    .
    On 6/10/2013 at 9:00 AM PST I sent a detailed email to [email protected] explaining that they are registered on Scambook but are not actively resolving any complaints. I stated that I am willing to assist them with any questions they may have regarding moving forward. I provided all of my direct contact information and am waiting for a response. I will keep everyone updated if the situation progresses or changes in anyway.

    Information about DermaPure was first submitted to Scambook on Feb 08, 2014. Since then the page has accumulated 401 consumer complaints. On average users reported $147.92 of damages. Scambook's investigation team reached out to this company a total of 5 times, Scambook Investigators last contacted them on Jun 10, 2013.

  • Company Information

  • Address:
    • 4340 W. Chandler Blvd
    • Suite 5
    • Chandler AZ 85226
  • Website:
  • Phone:(888) 534-3596
  • Additional Employees: No known Employees
  • Outdated Info? Add company information suggestion

Company Rating

Company Statistics

  • Complaints Unresolved
    401
  • Unresolved Reported Damage $59,315.24
 
 

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Recent Comments From Company Reports ▼

  • DermaPure Complaint 157915 for $179.90
  • Deanna
  • Deanna SBID #353a34a7ae
  • Posted 09/20/2014
  • I spoke with a customer service rep today at DermaPure!!!
    She told me that the FREE sample for $4.95 was only good for 14 days. If you don't call them specifically before the 14 days were done to cancel, then you are automatically charged the full $89.95, and that will continue to be charged to you every month ongoing. I checked the packaging and the postmark on my DermaPure was mailed 10 days after I was charged the $4.95. How could I have tried the product and have an opinion on it's worth in 2 days???? Honestly it took me 2 days to even open the package so I was screwed from the beginning.
    • Was this helpful?
  • DermaPure Complaint 121447 for $89.95
  • bj53
  • bj53 SBID #200e6571df
  • Posted 08/14/2014
  • This is pretty much what happened to me. I paid the shipping charge for a free sample jar.I don't recall any info about this being an ongoing shipment and charge of $89.95. I just recently received an unordered jar that was charged to my credit card. I will be contacting my credit card company to accept no further charges from this company.
    • Was this helpful?
  • DermaPure Complaint 117537 for $169.90
  • Shonnaray
  • Shonnaray SBID #b3bd18574b
  • Posted 06/07/2014
  • I have tried that 1-888-534-3596 number for the DermaPure to do a return and get a refund and have tried before my trial date was over so as not to be charged and it does not work. A lady answers and she has no clue why the company has given out her number so I too do not know how to contact this company!!! Can anyone help???
    • Was this helpful?
  • DermaPure Complaint 117496 for $86.75
  • Marye
  • Marye SBID #a4202d043e
  • Posted 05/23/2014
  • I did some research today and got a different phone number for Dermapure...1-888-534-3596... I spoke to Rose and told her the numbers on invoice and web/email addresses were bogus, she said they have the option of changing their number! I told her that was shitty customer service! I was given a cancellation number, which I then in turn reported to my credit card co. Also was told that if I wanted a credit for the dollars charged to me that I would need to return the product and I was given a return number. I told her it stinks, since I was only supposed to be charged 1.95! good luck!
    • Was this helpful?
  • DermaPure Complaint 117540 for $164.85
  • Marye
  • Marye SBID #a4202d043e
  • Posted 05/23/2014
  • I did some research today and got a different phone number for Dermapure...1-888-534-3596... I spoke to Rose and told her the numbers on invoice and web/email addresses were bogus, she said they have the option of changing their number! I told her that was shitty customer service! I was given a cancellation number, which I then in turn reported to my credit card co. Also was told that if I wanted a credit for the dollars charged to me that I would need to return the product and I was given a return number. I told her it stinks, since I was only supposed to be charged 1.95! good luck!
    • Was this helpful?

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