Company Details

RevitaDerm

  • RevitaDerm logo

  • RevitaDerm Summary

    .
    On 09/05/13 at 2:05 PM PST, I sent a third follow-up email to [email protected], informing RevitaDerm of their high number of complaints as well as their public profile on Scambook. I left all of my direct contact information in the event that RevitaDerm has any questions or any interest in resolving their complaints. In addition, I explained the resolution process in detail as well as our business resolve processes. I left all of my direct contact info if Revitaderm would like to respond.

    Information about RevitaDerm was first submitted to Scambook on Oct 30, 2013. Since then the page has accumulated 974 consumer complaints. On average users reported $322.36 of damages. Scambook's investigation team reached out to this company a total of 18 times, Scambook Investigators last contacted them on Sep 05, 2013.

  • Company Information

  • Address:
    • PO Box 13583
    • Linlithgow EH49 7AP
  • Website:
  • Phone:+44-8081787320
  • Additional Employees: No known Employees
  • Outdated Info? Add company information suggestion

Company Rating

Company Statistics

  • Complaints Unresolved
    974
  • Unresolved Reported Damage $213,609.33
 
 

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Recent Comments From Company Reports ▼

  • RevitaDerm Complaint 71037 for $150.00
  • domesticgoddess
  • domesticgoddess SBID #01df38a2a8
  • Posted 05/03/2014
  • If anyone is looking for their address you can find it here in the emails I have received from them. It is interesting that their company seeems to be based in the UK but their emails come from Hong Kong. I emailed [email protected]. I hope this info helps.
    Dear Customer,

    We thank you for your email.

    As per your request, we have cancelled your subscriptions, as from today, you will no longer be billed.

    Concerning your refund, unfortunately we cannot proceed with your request. We have not received any e-mails from you after 1/25/2012 requesting cancellation.

    Please allow us to explain how our program works. By placing your order for one of our products you accepted the terms and conditions of our free-trial offer.

    You subscribed to a 30-day supply of each product ordered for which you had a free-trial period that began at the time of your order. You had until the end of the trial, which differs for each product, to cancel your subscription. You would have only then been responsible for the shipping costs.

    Not cancelling your subscription within the allocated free-trial period resulted in the billing of the full amount of Perfect Radiance and RevitaDerm.

    Please find below the links to the Terms and Conditions of our products:

    Perfect Radiance
    https://www.perfectradiance.co.uk/xpq/show/detail.aspx?prod=HPRAWS&nametype=termsandconditions

    RevitaDerm
    https://www.revitaderm.co.uk/xpq/show/detail.aspx?prod=HREVITAD&nametype=termsandconditions

    Should you have any more questions or concerns, please do not hesitate to contact our Customer Service Department by phone (24 hours a day, 7 days a week) toll-free at 808 168 3685 for UK customers and 0044 808 168 3685 for Irish customers or by email at [email protected].

    Kind Regards,
    RevitaDerm Support

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  • RevitaDerm Complaint 71037 for $150.00
  • domesticgoddess
  • domesticgoddess SBID #01df38a2a8
  • Posted 05/03/2014
  • I have lost approx $188.00 to these 'shiseters'. Apparently the 'terms and conditions' are in a seperate link that you are not automatically taken to when signing up, how convenient and sneaky is that?? I emailed their support address 1 month ago to cancel the subscription but then received another two jars this month and upon checking my bank account (one that I rarely use and only keep a small amount of money in) found that this account was now in debit and I was being charged late fees by the bank!!! I emailed the support address for this company again to complain and cancel and this morning have received a reply advising me that they never received my initial email to cancel but would now cancel the subscription. I have had to cancel the bankcard that they were debiting just to make sure they have no way of taking my money, total inconvenience to me! I now have these products that I will not use on principal, and for goodness sake!, I have never spent $77 on a jar of moisturiser in my life!! I would really like to get my money back but think I will have to put this one down to 'internet buying experience'. I have been left feeling angry and taken advantage of, none of this of course does any good to my frown lines that I will rub my normal $25 moisturiser into!!!
    • Was this helpful?
  • Perfect Radiance Complaint 94693 for $150.00
  • firstlady
  • firstlady SBID #e6415a7b8c
  • Posted 04/05/2014
  • I really simpathize with you all but all these are in their terms of agreement which most of us do not read before purchase. It happened to me once. It was later that I read it when it was almost too late. But you can still cancell anytime by calling them and asking for cancellation number and email cancellation confirmation. They sent this to me. I hope it works for you too. Best of luck. Read my report.

    Lesson: Always read terms of agreement before any purchase.
    • Was this helpful?
  • Perfect Radiance Complaint 41339 for $74.95
  • Richard
  • Richard SBID #38c1f7ac3d
  • Posted 03/28/2014
  • Similar experience in March 2012. Sums totalling £400 have been charged to our Credit Card. Amazingly the Credit Card fraud department know all about it but claim that we entered into a contract! They did NOT even warn us to stop our cards. This is going to be a longer fight with them than with the fraudsters, I predict.
    • Was this helpful?
  • RevitaDerm Complaint 72595 for $151.24
  • blinging15
  • blinging15 SBID #2d620ec56d
  • Posted 02/28/2014
  • Hi ,i phoned them and they promised to cancel this yesterday...they sent me this email today(below)...hope this helps...almost £500 they took..don't take no for an answer! demand a refund of every penny.

    This is confirmation your refund was successfully processed for the credit card we have on file ending in XXXXXXXXXXXX----. Please note refunds are released immediately from RevitaDerm and should post back to your account in approximately 3-7 business days, but depending on your bank it may take longer. You do not need to take any further action to receive your refund as you are receiving this email because the refund was already processed and you will see the credit on your bank/card statement.

    If you have further questions, please contact us at +44 (0)808 178 7321. We are available 24 hours a day, 7 days a week.


    Thanks,
    RevitaDerm Support
    • Was this helpful?
  • Perfect Radiance Complaint 60724 for $79.99
  • Maria
  • Maria SBID #4b2265893c
  • Posted 02/23/2014
  • yes i got all my money back from them it was in my acount to day.from perfect radince .thank god i was one of the lucky one's.only cos i told them i was going to the police and all the news paper.perfect radince must be stoped.i have now change my debit card so thay can not get back in to my acount any more.it just sickens me to think that thay can take money out of your acount and you can do nothing about it.i would just like to say that i hope that every one gets their money back as i did.maria.x
    • Was this helpful?
  • Perfect Radiance Complaint 74568 for $75.00
  • Tracey
  • Tracey SBID #c73acfd049
  • Posted 02/22/2014
  • i seen the free trial offer when it arrived i emailed them cos it was too strong for my asthma i can never use the product again an never would i had a statement from my bank n they had took 74.96 sterling out of my bank, please dont take anymore thankyou n id much much appreciated if u would refund my money the 74.96 sterling cant n dont know as to y i had this charge in the first place id stopped it n explained it was too strong n clashed with my asthma thank u mrs roberts
    • Was this helpful?
  • Perfect Radiance Complaint 77569 for $300.00
  • ClaireW
  • ClaireW SBID #d55826d666
  • Posted 02/21/2014
  • I was scammed by this company in a pop up ad that I stupidly thought I could just get a sample to try, without being tied up to a regular payment.
    I paid a couple of pounds for two different samples, then was charged £79.99 and £74.95 on the same day about three weeks later. This is, apparently the full price of the products which I had agreed to pay on their original advert.
    I rang 0808 1683685 and was promised a half refund of both amounts. Watch this space - I'll let you know if it works.
    • Was this helpful?

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