Company Details
PurelyHosting
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PurelyHosting Summary
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On 6/4/2013 at 10:30 AM PST I received a call from Erica Gretsky of PurelyHosting.com. Erica is fully informed of the posted consumer complaints regarding PurelyHosting.com on Scambook as well as the public business profile. Erica Stated that PurelyHosting.com is not interested in addressing and complaints .Information about PurelyHosting was first submitted to Scambook on Feb 28, 2013. Since then the page has accumulated 8 consumer complaints. On average users reported $335.32 of damages. Scambook's investigation team reached out to this company a total of 9 times, Scambook Investigators last contacted them on Jun 04, 2013.
Company Information
- Address:
- 605 North High Street
- #264
- Columbus OH 43215
- Website:http://www.purelyhosting.com
- Phone:(800) 509-4206, (614) 947-0431
- Email:
- Additional Employees:
- Dustin Wright President
- Outdated Info? Add company information suggestion
- This Company Page started on February 28th, 2013.
- Is This Your Business?
Company Rating
Company Statistics
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Complaints Unresolved
8
- Unresolved Reported Damage $2,682.55
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Unfortunately, we are not able to locate your account with the detail provided in this complaint. Most likely you had signed up for an online job that required you to have a website. They may have referred you to us to get your domain registered and your hosting package. We would like to provide you assistance with this. If you could please contact us via 1.800.509.4206 or by email at [email protected], we would be happy to assist you in this matter.
Thank you,
Purely Hosting Support Team
We would like to apologize for the inconvenience. Once a charge back issued by the bank, it is our company policy that the client is no longer allowed to have an account with us. Please understand that we must protect our business and charge backs have a heavy negative impact on our ability to do business. When a charge back is issued by the bank, your payment is immediately pulled and that is why your account is immediately suspended. We see that you did contact our support team and we offered to send you your website files as well as the EPP code so that you could transfer your website to another web hosting company. Again, we apologize for the inconvenience. If there is anything else we can do to assist you, please contact us at 1.800.509.4206 or [email protected].
Thank you,
Purely Hosting Support Team
We were able to locate your account. We can see that you were referred to us for domain registration and hosting by a seven step program. You signed up for hosting and a website with us on Aug/21/2012. You contacted our support team on May/23/2013 and at that time we refunded you for your most recent charge of $14.95. In order to have an account, you would have had to enter your billing details. We do not hack into client computers to obtain billing details. In regards to the email you received back from us, our support team wanted to offer you 2 free months worth of hosting if you were to keep your website online with us. I'm sorry to hear you didn't take advantage of this special offer. We have sent your login details to the email address you have on file with us so that you can review your account details. Please feel free to contact us with any additional questions or concerns. We can be reached at 1.800.509.4206 or by email at [email protected].
Thank you,
Purely Hosting Support Team
We were able to locate your account. We can see that you were referred to us for domain registration and hosting by a seven step program. You signed up for hosting and a website with us on Aug/21/2012. You contacted our support team on May/23/2013 and at that time we refunded you for your most recent charge of $14.95. In order to have an account, you would have had to enter your billing details. We do not hack into client computers to obtain billing details. In regards to the email you received back from us, our support team wanted to offer you 2 free months worth of hosting if you were to keep your website online with us. I'm sorry to hear you didn't take advantage of this special offer. We have sent your login details to the email address you have on file with us so that you can review your account details. Please feel free to contact us with any additional questions or concerns. We can be reached at 1.800.509.4206 or by email at [email protected].
Thank you,
Purely Hosting Support Team
We apologize for the inconvenience. If you would like to contact our support team, we would be more than happy to assist you regarding your complaint. We can be reached at 1.800.509.4206 or by email at [email protected].
Thank you,
Purely Hosting Customer Support
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Before you cancel your account, I would like to offer you a very special discounted
offer. If you continue now we will provide you 2 months hosting FREE of cost.
That means you will not charge till Aug/21/2013.
If you feel that cancelling your services with us is what you definitely must
do, we would sincerely appreciate to know why you are cancelling. We especially
want to know what we could have done better, or if we are not able to provide
something you require to continue to have your services with Purelyhosting
Do get back to us if you wish to avail the offer.
Please let us know if you have any additional questions or concerns.
"
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I have no account, i tested the "Sign In" with all my common usernames and passwords and always an error, so here is a question....WHAT ACCOUNT?