Do you use Walmart’s Vudu streaming video service? If so, a March 24th burglary at Walmart’s Vudu offices may have exposed you to a greater risk of online identity theft. Vudu reset all user passwords and emailed customers on Tuesday to announce the break-in, where thieves stole hard drives containing Vudu user data.
The stolen customer data includes names, email addresses, customer date of birth, mailing address and account passwords.
Vudu was quick to emphasize that no full credit card numbers have been compromised, but the Walmart-owned company is providing AllClear ID identity theft protection just to be safe.
In addition to the email notifications, Vudu released a special FAQ for customers affected by the break-in. They stated that all passwords have been automatically reset. Users will be instructed to create a new password the next time they login to the Vudu site.
How Vudu Customers May Be At Risk
While Vudu can’t confirm whether any customer data has actually been retrieved from the hard drives, the company acknowledged that customers could receive spam email or phishing emails as a result of the theft. The Vudu FAQ states:
It is possible that you could get spam email, emails asking for personal information, or emails asking you to click on links to other websites. As always, you should never provide personal or account information in response to a call or email claiming to be VUDU (or anyone else) and you should avoid clicking on links in emails you were not expecting.
Additionally, Vudu customers should consider changing their passwords on other, unrelated accounts such as their email or online bank. If you use the same email address and password for multiple sites, one breach can compromise your entire online identity.
(For tips on creating a secure, unique password, watch this Scambook TV video.)
Again, Vudu customers’ credit card information is safe. The company addressed this in their FAQ:
Q. Could someone have gotten access to my credit card information?A. Full credit card information is NOT stored on our systems. Only the last four digits of card numbers are stored.
The company also assured its customers that the risk of identity theft is minimal because there were no social security numbers or complete credit card information stored on the stolen hard drives.
What You Should Do if You Joined Walmart’s Vudu Service Before March 24
As stated on their company website, customers who joined Vudu after the March 24th break-in don’t need to worry about their privacy, although they may still be prompted to reset their passwords.
If you joined Vudu before March 24th, however, you should change your online passwords and consult your Vudu Account Information. This will confirm your complimentary enrollment in AllClear SECURE identity theft monitoring. The FAQ explains the program’s benefits:
If you need help to protect your identity, the team at AllClear ID is standing by. AllClear Investigators will do the work to help you to recover financial losses, restore your credit and ensure that your identity is restored. A dedicated case manager will work with creditors, credit bureaus, law enforcement, state/federal agencies and any pertinent third party to help you to restore your identity and credit.
You should also keep an eye on your account for any fraud. If you see suspicious activity, call Vudu at 1-855-968-8838 or email firstname.lastname@example.org for help.
Are You a Walmart Vudu Customer?
Do you use Walmart’s Vudu service to stream video? If so, are you concerned about this data breach? Let us know.
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