Scambook, an online complaint resolution platform, today announced they have helped victims of fraud and bad business practices resolve over $2 million in reported damages. The site, started in 2011, gives consumers a place to submit complaints, share stories, read warnings about the latest trending scams and get resolution quickly and efficiently.
“This is a major milestone for Scambook, especially since our services have only been available to consumers for over a year. Clearly, bad business practices and scams are more rampant than ever and our company’s main goal is to be an advocate for consumers who fall prey to these scams,” said Kevin Yu, VP of Operations at Scambook. “We are here to empower them through information, community and a team of people who work on their behalf to resolve their issue and get their money back.”
“The lack of awareness in consumers is what allows companies to continue with these scams,” said Karla Ely, a Scambook user whose claim was resolved with returned monies. “With Scambook, people can take responsibility for what happens in their lives and realize there is light at the end of the tunnel when being victimized by companies.”
Scambook receives thousands of complaints each week, ranging from issues with defective products and unauthorized monthly subscriptions all the way to real estate fraud and high value bait and switch schemes. The average monetary value of most claims is in the $100 range, but consumers can submit claims for any amount. Many consumers turn to Scambook when they don’t get a response from other organizations or the companies that defrauded them. Scambook reviews every claim and works to respond as quickly as possible.
How Scambook Works For Consumers
Scambook’s complaint resolution platform is a simple, easy-to-use tool where consumers can submit a claim and receive a response within three to five days. Via the homepage, consumers can submit a complaint by creating an online profile and filling out the online form, taking about 30 seconds to complete. Scambook’s team of investigators reviews each submission and once a claim is deemed legitimate, they work to reach a resolution.
Scambook is also a community of consumers who come together to support each other, learn and create awareness surrounding common complaints. Via the online dashboard, consumers can share their stories with other Scambook users who have had the same experience. As an expert in avoiding fraudulent activities, Scambook offers users informational articles and videos on how to avoid consumer traps. Recent examples include How to Spot a Fake iPhone 5 and Online Dating Alerts.
How Scambook Works For Businesses – Business Resolve™
Scambook helps businesses communicate with their customers to resolve any complaints that could potentially damage the company’s reputation. Through a feature called Business Resolve™, companies can track each and every complaint on Scambook and work to resolve issues through the site directly with the consumer.
Businesses that subscribe to Scambook receive a dedicated account manager. Site subscriptions are based off of the company’s number of complaints and there is no charge for only a handful of claims. With all paid packages, businesses get an additional application called Reputation Monitor that lets them monitor the effects on their company reputation, viewing progress in real-time in their Scambook dashboard.
Scambook is an online complaint resolution platform dedicated to obtaining justice for victims of fraud with unprecedented speed and accuracy. By building communities and providing resources on the latest scams, Scambook arms consumers with the up-to-date information they need to stay on top of emerging schemes. Since its inception, Scambook has resolved over $2 million in reported consumer damages. For more information, visit scambook.com.