When you create a community forum like Scambook.com, where consumers gather to share their experiences, voice their complaints, and seek help, certain people, specifically those on the receiving end of consumer complaints, won’t be happy about it. We knew this when we started Scambook.com, and even in the short amount of time Scambook has been up and running, we have seen it in action. We are contacted on a regular basis by the people and companies consumers complain about. Some are polite and professional, while some are angry and hostile. However, across the board they all want the same thing: take down the complaints.
Yet, every time, we say no. Our job is not to stifle the voice of the people, or pass judgment on which complaint has the more merit. This is simply not our decision and not our place. We inform the company or individual asking for a take-down that they can create an account and comment on the relevant complaints to explain their side of the story, try to help resolve the complaint, or correct factual inaccuracies. In fact, we strongly encourage them to participate in the dialogue as it makes the Scambook community more helpful and complete. And many companies take us up on that offer and provide productive comments. However, others take a more aggressive route and send angry emails, “cease and desist” letters, and generally threaten Scambook with legal action. This course of action is unacceptable to us as we are acting within the bounds of the law and are in fact protected by a federal statute designed for just such a purpose.
Recently, one such company contacted us and decided to threatened our very jobs if we did not pull several complaints immediately. This was accompanied by profane statements and several other threats, including taking legal action. Well, instead of succumbing to the ultimatums, we decided to take action and file our own lawsuit seeking a declaratory judgment from a federal court saying that we are not required to remove posts and are immune from liability under federal law. You can read our complaint below. While, we aren’t the judge and jury of whether your complaints are right or wrong, we will always fight for your right to share and speak your mind, and our right to give you place to do it.
We won’t be intimated by threats or big corporations, and we won’t be pushed around. We may be the new kid not the block, but we’re here to stay, and your complaint is always welcome on our boards, we’ll make sure of it.